Updated 12th February 2024
Q. What is the current released software revision?
A. 7.5.244
Q. What is the current pre-release candidate software revision?
A. 7.6.16
Q. Is the CS400 designed to run in a Windows Server environment?
A. No.
Q. Is the CS400 designed to run on a Virtual Machine (VM)?
A. No.
Q. Is it possible to run CS400 on a Virtual Machine or Windows Server?
A. Under specific circumstances and whilst not officially supported, it is possible. See Article
Q. Which Ports are used in CS400
A. TCP/UDP ports
If an external firewall is used, this is the list of used ports that must be allowed through the firewall:
CS400 Server: TCP 8428;
CS400 Database Server: TCP 8429;
WAGO fieldbus coupler (Modbus): TCP 502;
Line-scanners: TCP 2727;
Pyrometers: TCP 6363;
Serial RS485 / RJ45 Ethernet Converter: TCP 5048, 5058;
OPCUA: TCP 4840;
OPC Classic: TCP 135;
GigEVision (if IR cameras are used): UDP 3956 and a random UDP port for data streaming.
Q. How can I set a limit for a minimum kiln rotational speed (only log data or record image above a certain speed)?
A. You can define the Maximum Rotation Time. In this example 80s = 0.75 rpm. Slower than this the system will not record images or log data. See Article
Q. What are assigned the ports on A-CS-CONV-ETH485 (EKI-1524) PCB?
A. X2 -> Port 1, X3 -> Port 3, X4 -> Port2, X5 -> Port 4
Q. Are client connections allowed in CS400 Standard?
A. Yes, 1 client is included in both
Q. What happens if Software crashed after start Monitoring?
A. Possible Reason is an old display driver or older Windows version. Please update the display driver and update Windows
Q. Where I can find Crash log file?
A. in C:\Users\"User"\Documents\GRAYESS crash-dump
Q. Is the CS400 software supported for use on Microsoft Windows 11 O/S?
A. Yes, as of software build 7.5.211 and later works with Windows 11 O/S but the Advantech EKI Series Device Configuration Utility needs a minimum software version of V3.0.8. Here is the link to download: EKI_Device_Configuration_Utility_v3.0.8
Q. Is it possible for two PCs with Advance License installed on each to act as client-server relationship?
A. No, this is not possible. Client License must be used.
Q. What is the difference between A-CS-PI-KIT and S-CS-PI model numbers?
A. The model number: A-CS-PI-KIT has HT PROXIMITY SWITCH, Junction Box, Bracket and etc.
The model number: S-CS-PI has only HT PROXIMITY SWITCH.
Q. Which versions of OPC are included?
A. DA and UA - ***Special Note*** DA is supplied "as is" and not part of the product's continuous improvement program, where UA will be continually developed according to the market need, over time.
Q. Can multiple kiln views be displayed on multiple monitors in a single running program?
A. Yes. Multiple views of one kiln in the standard version and multiple views of multiple kilns in the advanced version are possible.
Q. Can multiple kiln views be displayed on a single monitor.
A. Yes. They are selected either by tabs in single view or separate views scaled to fit side by side or one above the other.
Q. Can an Endurance sensor with video sighting be used an displayed in the software?
A. Yes.
Q. Can I adjust alarm zone positions by sliding with the mouse like in CS210?
A. No, because we have the option for overlapping alarm zones.
Q. Are OPC tag backwards compatible with CS210?
A. No,
Q. What is the general formula for tire slip?
A. Tyre slip(n)= π * D(n) * [ΔT (n) / Ts]
D(n) is the diameter of each tire where “n” is the tire number.
ΔT(n)= T(n) ‐ Ts.
T(n) is the rotation time taken by each tire where “n” is the tire number.
Ts is the rotation time taken by kiln shell.
A simplified detailed version of the formula is given below:
Tyre slip (n) in cm = π x Dia of tyre (n) in cm x [(Tyre (n) rotation time in secs – Kiln rotation
time in secs) / Kiln rotation time in secs]
Where “n” refers to the tire number
Q. Can the location and rotation angle position of a Hottest Spot be seen on Screen?
A. Yes, Right-click on Hottest Spot (Ending with "!") over the Thermal profile in the 2D view. Click on Label and select the Position in the list. You will also have option to select Averaging/Brick/Coating for more info.
Q. Can alarm zones be overlapping?
A. Yes
Q. Does the system save a snapshot on alarm?
A. Not in the current revision (although planned for future versions).
Q. Is is possible to prevent adjustment and scaling of the color pallete?
A. Yes, this feature is already protected under Level 1 password protection, it can additionally protected by Level 2 protection by changing the value in the ini file.
Q. Is it possible to prevent modification to the alarm configuration?
A. Yes, this feature is already protected under Level 1 password protection.
Q. What do I need order to upgrade from CS210 to CS400 Advanced?
A. You need to order the CS210 upgrade CS400-SW-CS210-ADV
Q. Is the upgrade path the same for CS210 or CS210 with 3D or RFM options?
A. Yes
Q. Are unlimited clients possible like with CS210 ICONS?
A. No, Each client version needs a license and each license has a potential cost (client version). 1 client license (as a separately supplied license code) is included with each software package. Additional licenses will need to be purchased CS400-SW-CL
Q, I have a CS210 system with blue RS485 alarm output modules. Are these compatible with CS400?
A. No, for all I/O requirements, you will need to use the same WAGO hardware like that use with Scanner or ThermoView. For further information see article CS400 WAGO I/O hardware required for Upgrade from CS210 (200,100)
Q, I have new system and cannot install trigger bar for some months. What are my options?
A. 1. Convert kiln speed to a single pulse and connect to MP150 trigger input, Wago I/O or TSM modules.
2. Define a fixed time via Multitimer-I/O
For further information see article CS400 Multiple Trigger Options
Q, Is there an alternative options for the kiln trigger signal rather than having to connect the 24V pulse directly to the linescanner?
A. Yes, if using the TSM (former LRM) option, the system can be synchronized based on the time stamp generated by the module. This brings additional flexibility to the system as the linescanner will only need to have power and ethernet cables connected.
Q, Could a Wago digital input be used for the kiln trigger?
A. Yes, for kiln speed expressed in RPM.
Q, I would like to display a thermogram in another system. Can a .csv be automatically generated for each revolution?
A. Yes, image.csv is saved in the default location C:\KilnHistory\Kiln1\State\last. Each revolution, the previous file is overwritten by the new file. The folder will only contain 1 file to avoid unintentionally filling the hard drive. This feature is always enabled.
Q, Can the history folder "save to" location be modified?
A. Yes, it can changed from C:\KilnHistory to another folder on the pc or to a mapped network shared drive.
Q, Where is the download link for the software?
A. Please raise a support ticket as we need to track each recipient of the software. In addition the software download link is unique to the recipient (limitation of Sharepoint), so a global link is not possible until it is posted on the main website. A download link on our website will follow.
Q, Is the LRM hardware in CS210 compatible with CS400.
A. Yes
Q. Does CS400 offer analog outputs based on specific areas?
A. Yes. Analog outputs via Wago I/O based on the alarm zone areas are possible.
Q. Is it possible to have remote clients?
A. Yes, in which case CS400 Standard and above (acts as a server).
Q. Does it need to be activated online like ThermoView?
A. Yes, but offline activation is possible.
Q. Is there a demo/trial license option?
A. Yes, with a 30 day maximum time limit.
Q. Is the Advantech Serial server compatible with CS400?
A. Yes, in the same way as in CS210 - no changes are needed for accessories other than for fan control/alarm modules.
Q. I don't see the LRM option in the price list.
A. LRM is changed to TSM (Tire Slip Monitoring)
Q. How many kilns can be monitored in a single running instance of the software?
A Standard version = 1 (with 3 scanners). Advanced = Unlimited Kiln (Unlimited Scanners).
Q. Are images saved like CS210 (short term and long term)?
A. There are saved 400 images each for short-term and mid-term new), with no limit for long term images.
Q. How are images saved?
A. Each as single file.
Q. Is there a Master Password (in case forgetting passwords)?
A. Yes, the master password is written in the manual.
Q, I have a CS210 system with blue RS485 alarm output modules. Are these compatible with CS400?
A. No, for all I/O requirements, you will need to use the same Wago hardware like that use with Scanner or ThermoView.
Q. Are 3D views standard in all versions?
A. Yes
Q. Is "Advanced RFM" (drillings, repairs, brick and coating thickness estimation etc) available in all versions?
A. No, it is available in CS400 Advanced. The Standard version Brick Zone allows Brick Thickness, Brick Like (countdown), name and position.
Q. Can I migrate the images in the CS210 database to CS400?
A. No
Q. Does CS400 use an SQL server like CS210?
A. No, all records are file based.
Q. Are unlimited clients possible like with CS210 ICONS?
A. No, Each client version needs a license and each license has a potential cost (client version). 1 client license is included with each software package. Additional licenses will attract a cost once the price has been defined.
Q. Do I need a CRS.dll reference to the scanner serial number like in CS210?
A. No, the licensing is like ThermoView.
Q. Will MP50 work with CS400?
A. Yes. Remember the limitations will be 256 pixels (compared with 1024 pixels). MP50 is no longer supported by our service department.
Q. How are brick and coating thicknesses calculated?
A. This is covered in detail in the CS400 Software manual, pages 114-117. The equation is making use of formulas for:
1. Heat radiation
2. Heat conduction
3. Formula for calculating internal temperature of the kiln at light-up (assuming no coating)
3. Formula for calculating the internal temperature of the kiln continuous use
4. Manual input option for the internal temperature of the kiln
5. Thermal conductivity of the bricks
6. Formula for calculating coating when brick thickness is known
Q. Where is the ambient temperature value taken as part of the heat radiation calculation?
A. Currently, it is possible to define a fixed value, otherwise a default value of 15 deg C is used. Scanner internal temperature (with an offset) or using the 0-5V input of the scanner for a temperature probe (or Mi3) is under evaluation.
Q, The Refractory Map displays exclamation marks above a number of refractory areas, why?
A. This is because the refractory end of life time has been exceeded (Brick Life = 0 days). Right click over the area and select Zone Info.
Q. Is there a limit to the number of alarm zones that can be created with CS400?
A. The legacy CS210 software did allow for creation and configuration of up to 48 alarm zones along the kiln length.
Q. Is it possible to match the CS400 thermograph color scheme to the legacy CS210 color scheme?
A. In CS400 select the color scheme from the drop-down Palette menu (Configuration-->Temperature Scale-->Palette).
Q. Trying to configure a pyrometer as a Shadow Monitor via serial connection but the device can't be found. Why?
A. Perhaps nomenclature entered for 'COM port' is incorrect. See example below for correct nomenclature.
