Quick answers to frequent and less frequent questions - based on real question asked (continuously updated).


Q. I cannot define the alarm output COM port for use with the legacy Raytek branded alarm module (supplied as standard in EC150 up to 2019). 

A. Ethernet communication must be enabled.

It is not necessary to define a COM port when using serial communications as the alarm module must be connected inline of the scanner serial communication cable (D25 adapter or box), in which case the COM port for the  module is the COM port for the scanner and  the option is not visible in the configurator Input/Output tab. 

When you set scanner communication to ethernet communication, you must define the COM port separately for the alarm module - then the drop down menu is shown. Note: If using a USB to RS232 adapter, it must have all features (not just data send and receive). 


Q. The analog output signal does not match the calculated sector or zone values, or the control system reading does not match the calculated sector or  zone values.

A. Check that the PLC input scaling matches the output scaling in the DTDP configuration. Alternatively, check that each Wago analog output card is set appropriately (should be 4-20mA) but could be set to 0-20mA. Wago 750-563 analog output modules are configurable for 0-20mA or 4-20mA and should have been set at the factory (if the customer purchased from us). See https://fluke.freshdesk.com/en/support/solutions/articles/19000122156-faq for further info.


Q. In GS150 of TF150, what format can snapshots be saved in.

A. File formats are .bin (for display only within the software - can be converted to other formats), text file, jpeg and tiff. Additionally, snapshot zone results can be logged into a text file.


Q. Are these formats also available in ES150 and EC150. Except zone results into a log file are not available.

A. Yes.


Q. Installing DTDP is not possible - error in InstallShield Installation.

A. Delete {B4EE1483.....folder inside C:\Program Files (x86)\InstallShield Installation Information.