Quick answers to frequent and less frequent questions - based on real question asked (continuously updated).
26th January 2024
Q. What are the latest revisions of software?
A. 4.0.0.4 is official release, 4.0.0.15 is the latest useable pre-release candidate.
Q. What reason is there to use the pre-release candidate?
A. This version is the latest useable revision with bug fixes and improvements. It is a fully useable version and is generally preferred over the official release (which will still be on any supplied install cd). Any new features may not yet be supported by the user manual.
Q. Is the a changelog for the pre-release software?
A. Yes, the latest is here Link to Changelog Article
Q. Why is the Voltage Input at the Scanner not working and the executor file crashes?
A. The software versions of DTDP, 4.0.0.13, and below have bugs for Voltage Input at Scanner and it is recommend to use DTDP v4.0.0.14 or higher.
Q. Zone History is not working.
A. This is a bug, fixed with v4.0.0.15.
Q. Zone History is not working when using a .tstream file (like a demo version with no scanner connected).
A. This is not a bug. It relates to a design decision only to allow real process data to populate the Zone History. In addition a .tstream file has date stamp data based on the date the stream was recorded. With v4.0.0.15, you can now use these stream files without scanner and Zone History works (only really useful for training/demonstration).
Q. How does the the software package MP-SYS-xx software differ from ES150, GS150 etc
A. This software is an FPI branded version of linescanner software that can be used with any Raytek MP150 or Ircon ScanIR3 linescanner. ES150 becomes ES, GS150 becomes GS. In the case of Ircon; SectorMaster is replaced by EC (sector master has Automatic Sector not Generic Sector like ES150) and ZoneMaster is replaced by GS (as ZoneMaster did not have TF150 style rotary thermoformer correction). The most significant difference is that the this new version allows any linescanner (Raytek, Ircon, FPI) to control Wago I/O modules directly (Scanner Sectors or Scanner Zones), plus OPC UA. See Article
Q. Error message "Cannot find reference file..." .
A. Ususally in GS150. This is due to using a version older than 3.10.0.0 (3.9.n.n) on a W10 PC, as the directory for the reference file ocation in the ini file is not accessible in W10. 3.10.0.0 defines the folder location in Users/Public/Public Documents/GS150. Ideally, one should uninstall and re install the entirely or only install 3.10.0.0 onto the W10 machine and make new ini files (in Configurator). The DTDP installer update function can be used. However, check that folder location has been corrected.
Q. Are there special considerations for using the functional input for remote emissivity adjustment?
A. The useable range is 0.4 to 4.5V, The emissivity range is scaleable. With this function selected all other emissivity adjustments are overwritten (ini file, OPC, Low-E correction etc)
Q. When I set the temperature in the configurator, the settings are not transferred to the scanner views in the running program.
A. The temperature scaling function in the configurator....
....is a legacy parameter for MP50 where the temperature range of the scanner needed to be defined to optimize temperature resolution (only 8bit resolution). This range reduction is not needed for MP150 and 300 in order to ensure maximum temperature resolution. The temperature scaling in this case is used to define the temperature limits in the configuration for handing zone and sectors and outputs.
The temperature and temperature color scaling is adjusting in the scroll view and can be applied to all view. See this Solutions pages and video for how to set the scaling How to Adjust Temperature Colour Scaling
Q. What is the file with extension .ini used for?
A. This file contains all the information that the software needs to connect to the linescanner, configure the linescanner outputs (if used), define zones or sector calculations and configurating outputs from the pc. Generally, there is no information stored about the linescanner serial number - unless the custom calibration function is used.
Q. I have a saved .ini file, how can I use that for a new installation?
A. This file can be used with a new system, for restoring a system or rolling out the same configuration on multiple systems. For restoring a system, please see this article Datatemp DP How To Restore an ini File
Q. What is the current formally-released version of the DTDP software?
A. Version 4.0.0.4 (FPI Branded)
Q. Is the DTDP software compatible with the Windows 11 O/S?
A. The software has not yet completed formal testing and approval for the Windows 11 environment.
Q. Does DTDP support OPC UA?
A. Version above 4.0.0.4 supports the OPC UA communication.
Q. I have installed the latest version of the software, how can I check what has changed?
A. You can check the dtdp_version.txt file in the C:\Program Files (x86)\Fluke Process Instruments\DataTemp_ES or EC etc See link: Click Here
Q. What is a typical file size of a saved snapshot?
A. With 512 pixels set in the scanner work on 128KB per 100 lines for binary format and double that for text format
Q. What does error code 10053 mean?
A. This is a Windows error code describing a TCP/IP socket error cause by loss of communication or inability to establish communication between the linescanner and pc. The software will likely state "Software caused connect abort [ErrNo. 10053] and this is often assumed to be a software issue. The software is closing the connection (releasing the socket) because it is not needed (communication could not be established).
Q. What can I do if I get an error code 10053?
A. If the system was previously running, then probably you can try to repower the scanner and restart the software otherwise you can do nothing and the linescanner will need to be returned (after excluding a network problem (cabling, LAN card etc). If the system is new then check that the IP address in the configurator and the LAN card are correct (in the range of the linescanner).
Q. I cannot define the alarm output COM port for use with the legacy Raytek branded alarm module (supplied as standard in EC150 up to 2019).
A. Ethernet communication must be enabled.
It is not necessary to define a COM port when using serial communications as the alarm module must be connected inline of the scanner serial communication cable (D25 adapter or box), in which case the COM port for the module is the COM port for the scanner and the option is not visible in the configurator Input/Output tab.
When you set scanner communication to ethernet communication, you must define the COM port separately for the alarm module - then the drop down menu is shown. Note: If using a USB to RS232 adapter, it must have all features (not just data send and receive).
Q. The analog output signal does not match the calculated sector or zone values, or the control system reading does not match the calculated sector or zone values.
A. Check that the PLC input scaling matches the output scaling in the DTDP configuration. Alternatively, check that each Wago analog output card is set appropriately (should be 4-20mA) but could be set to 0-20mA. Wago 750-563 analog output modules are configurable for 0-20mA or 4-20mA and should have been set at the factory (if the customer purchased from us). See https://fluke.freshdesk.com/en/support/solutions/articles/19000122156-faq for further info.
Q. In GS150 or TF150, what format can snapshots be saved in.
A. File formats are .bin (for display only within the software - can be converted to other formats), text file, jpeg and tiff. Additionally, snapshot zone results can be logged into a text file.
Q. Are these formats also available in ES150 and EC150. Except zone results into a log file are not available.
A. Yes.
Q. Installing DTDP is not possible - error in InstallShield Installation.
A. Delete {B4EE1483.....folder inside C:\Program Files (x86)\InstallShield Installation Information.
Q. Can multiple instances of DTDP opened on one PC be used to monitor different scanners?
A. There is really no valid reason for using more than one instance of DTDP on one PC. One instance of DTDP can monitor several scanners to a limit.
However, the only configuration that will be applied when the executable is launched is the last configuration in which the "Apply" and "Ok" buttons are selected.
Q. Unable to find reference file error message. using DTDP 3.9 on a W10 OS
A. Upgrading DTDP to 3.10.0.0 remedies this issue