Fluke Process Instruments

This quick guide discusses the Staff Attend functionality available on the Irisys Vector units and how to configure it. A full understanding of the below settings is essential in order to ensure high accuracy that the Vector 4D devices are capable of.

Counting Settings

Once you are connected to your Vector, the Counting settings are accessed via the ‘Settings’ tab, then ‘Counting’:

If connected to a Vector via an Estate Manager connection, make sure you select the ‘Live View’ option to make changes

Staff Attend Basics

Enabling Staff Attend involves adding a Staff Attend Register. This provides two configurable areas on the ground plane which work together to provide the functionality. One is labelled ‘Tagged’ and the other ‘Un-tagged’.

When a member of staff - wearing an Irisys staff lanyard – arrives in the ‘Tagged’ area they will generate a count increment on the register.

Note if a member of staff is detected and already present in the ‘Tagged’ area before someone enters the ‘Un-tagged’ area then the register will still increment. This so that the optional histogram data will capture the fact that someone did not have to wait for a member of staff to arrive.

See notes on correct placement of ‘Tagged’ and ‘Un-tagged’ zones below…

Instructions

Click the plus symbol (+) on the Register dialog window, choose the ‘Staff Attend’ type register, and click [Next]
Enter a suitable name for your new Staff Attend register and click [Next]
You can also enable the ‘Total Unattended Time Histogram’ function if required but this is optional. When enabled a histogram of Unattended Time data will be built up over time and can be retrieved via the REST API, or HTTP Post.
Click the [Add Register] to finish:
Switch from ‘Video View Mode’, to ‘Edit Mode’, in order to move and shape the count zone.
Simply click and drag the various points, with additional ‘drag’ points created by clicking on the smaller circles in the middle of a straight-line segment. In this way, complex arrangements can be made as required. Typically the ‘Tagged’ zone would be placed behind a table, or cash register with the ‘Un-tagged’ zone placed in front, but where clear staff/customer standing positions do not exist, it is common to place the ‘Tagged’ and ‘Un-tagged’ areas directly on top of each other in the same location. Make sure that count zones are only placed over the floor where people can physically stand/walk. Always switch between ‘Video View Mode’ and ‘Edit Mode’ to ensure that your zone edge positions are suitable and are only mapped across the floor.

Additional Notes

The Staff Attend register is typically of use in retail situations as it will indicate when a member of staff has arrived to attend to a waiting customer.

Typically, the Staff Attend register is used in conjunction with the ‘Staff Call’ register as a complimentary register type. The Staff Call register is able to trigger an alert that a staff member is required, and the Staff Attend register can then confirm that they then arrived. See separate document for more details of the Staff Call register.