Q. What is the latest firmware for TV30-SA?
A. Th latest firmware is: TV30-series-v-1.0.110.scfw. The update procedure and link to create a ticket to request the file, can be found here Solutions Article
Q. What is earliest firmware revision that will accept this latest update (as the signed version .scfw)?
A. You need to have v1.0.38 for this. Earlier you can updated to v1.0.86 but must use the unsigned version (.cfw) and only if you have v1.0.22 (or later). Otherwise you need to use the procedure found here See Article. Please note that this file is only available for white listed users. If the link does not work and you are logged in to Freshdesk, please create a ticket Create Ticket
Q. As image saving possible (since v...110), what are the main considerations and how are the images triggered?
A. Image saving (JPEG) is possible, files are saved on the camera. The limitation is 100 files. When this limit is reached, further images will not be saved and the web browser will display a warning in System Status at top right of the browser window. Images are triggered via Camera - Conditions - temperature alarm, digital input or combination of both. See article for example of Conditions that trigger image saving Link
Q. Can images be viewed in the web browser?
A. Yes. Via Settings - Device Management - Snapshots. Select image and press View button.
Q. Can image files be saved off camera - for example to a network drive or cloud server.
A. No
Q. Can images be "bulk" deleted or downloaded?
A. No, only one by one is possible.
Q. Is video recording possible?
A. No
Q. Are project files possible?
A. Yes (up to 100 projects)
Q. Can project selection be automated?
A. Yes - all 100 projects are selectable via OPC-UA - numbering is from 0 to 99 representing 1 to 100 in TV30-SA.
Q. Are the project files archivable (off camera) or transferrable to another camera or user?
A. No
Q. Can project selection be automated via digital input?
A. Yes - up to 3 projects can be selected via digital input so long as the inputs are not used (for example for triggering the NUC flag or a Combination Condition.
Q. Can the 3 digital inputs be used for 8 projects, like the implementation for alarm/emissivity setting look up table in Mi3?
A. No
Q. Can project selection be automated via digital input via Wago I/O (for example projects 00-99 by BCD or 8421 code using 8 input channels)?
A. No
Q. Can project selection be automated?
A. Yes - all 100 projects are selectable via OPC-UA - numbering is from 0 to 99 representing 1 to 100 in TV30-SA.
Q. What is the Exposure / Integration time of TV30 camera?
A. Exposure time is how quickly an IR camera can capture a single frame of data, which is similar to shutter speed on a traditional visible light camera. The exposure time for IR cameras is referred to as Integration Time, or the detector's Thermal Time Constant. For TV30, the exposure / integration time is 12 msec.
Q. When I log in to the web browser I get a white screen? What can I do?
A. Update firmware to latest - this bug has been fixed. However, as a workaround you can also log in again via InPrivate (Edge) or Incognito (Chrome) modes as an administrator and delete the user account that led to the white screen. If you only have one administrator account and that is affected, the default admin account password will need to be reset and and/or the camera restored to factory default settings.
Q. Is it recommended to make an additional administrator login (additional to admin)?
A. Yes, in case of any issue with the default admin account is will save time (see above)
Q. What do I do if my camera has firmware with a revision number lower than 1.0.38
A. Please create a ticket for assistance Link .Upgrade may not be possible and the camera may need to be returned to the factory. This is likely only to affect pre-production cameras and very few production cameras
Q. Once updated, can the firmware be downgraded?
A. No
Q. Is there a changelog for the firmware?
A. Yes, Functional Change User Release Notes can found on this page Solutions Article
Q. For the digital output when might I choose Digital Output using Pull-Up?
A. Use this TTL style output when connecting to a PLC or high impedance input. See Article
Q. Can OPC be used for remote emissivity adjustment?
A. Yes, you can adjust the global emissivity and or each AOI emissivity.
Q. For the digital output when might I choose Digital Output using Open-Drain?
A. Use this external power style output when connecting to a relay or lower impedance input. See Article
Q. What is the material of the Protective Window (S-TV30-PW)?
A. S-TV30-PW is made of GE (Germanium).
Q. What is the ambient rating of the Protective Window (S-TV30-PW)?
A. Germanium is highly affected by temperature, and the transmittance decreases with increasing temperature; therefore, it can only be used below 100°C.
Q. Can a unique password be set?
A. Yes - this now mandatory on the admin account upon first connect.
Q. Is there a way to return the device to factory default settings?
A. Yes, by a specific power cycle routine - will be added to forthcoming manual
Q. Is a protective window available?
A. A protective window is fitted as standard and available as a replaceable item S-TV30-PW
Q. What is the standard warm-up time and how do I know the camera is ready to measure?
A. Warm up time is 10 minutes (at room temperature). The status LED changes from blinking yellow to solid green.
Q. Why does the read LED change to blue from time to time and there is a clicking sound?
A. This is when the non-uniformity correction shutter is closed and indicates normal operation.
Q. Can I manually control or disable the shutter?
A. Yes, you can disable it and activate manually (for example just before a specific test in a batch process application). Warning, do not disable without a manual activation protocol.
Q. Can multiple SA cameras connect to a single Wago I/O controller?
A. No, such an implementation is prohibited See Article
Q. How can I determine the camera's IP address.
A. The easiest way is via Windows Explorer/Network/Other Devices and right-click on the device Icon - View Device Webpage See article Link.
Q. How can I determine the camera's IP address, if Network Discovery is disabled
A. Please use URL deviceserialnumber.local
Q. After enabling the Wago I/O controller connection, the connected I/O cards are not listed.
A. Please check that only officially supplied module types are used. Other Wago modules are not supported and will result in the list not populating.
Q. How many Area of interest (AOI) can be created?
A. The number of calculations for values is limited to 32. This limit is reached for example via 32 AOI's with one
mathematical value each (max, avg, min, std.) or 16 AOI's with 2 mathematical values each.
Q. What is the MTBF value for the NUC shutter?
A. This component has a testing rating of 500,000 operations. We have tested to 3,000,000 operations.
Q. What is the MTBF value for the focus motor?
A. There is no written specification for this. However, the focus motor is the same type as used in the Raytek MM and that has well proven long term reliability.
Q. Can we get 0-20mA from the Wago analog output card?
A. No, only 4-20mA is available from Wago analog output card.
Q. Is this possible to assign multiple AOIs alarms to single onboard Digital Output?
A. No, once a Digital Output is used by AOI then it will not be shown in the available list for another AOI alarm.
Q. Can a TV36-SA camera connect to ThemoView software?
A. No, however, the forthcoming GigE Vision version will.
Q. What communication protocols are available from the camera?
A. OPC UA, MQTT, Wago Protocol (for controlling Wago I/O hardware).
Q. Does the camera have Autofocus?
A. Yes, this function can be based on the entire array view or an individual AOI
Q. Does the autofocus constantly adjust?
A. No, it requires the user to initiate the autofocus routine in the web browser.
Q. Can unique password be set?
A. Yes - now mandatory on admin upon first connect.
Q. How is the IP address set?
A. Via DHCP server, AutoIP (169.nnn etc) or as a static address.
Q. What range of temperatures can the TV30 measure?
A. -10 to 1300°C (14 to 2372°F) indication starting at -20°C (-4°F)
Q. What intermediate temperature ranges are defined?
A. Every camera has 3 ranges of optimization (ensures lowest NETD for the application)
Sub range 1: -10 to 100°C (14 to 212°F)
Sub range 2: 20 to 250°C (68 to 482°F)
Sub range 3: 200 to 1300°C (392 to 2372°F)
Sub ranges can be set manually or set Auto, the camera will select the appropriate range
Q. How to get the video image of the camera when connected in OPC UA for the record function?
A. The Thermal Image will be on the web browser. The thermal Image is not available for PLC via OPC UA.
Q. What is the maximum number of cameras to connect to the same web server?
A. Each camera has its own webserver running. Max numbers of cameras is more likely reference to preferred display type. For example multiple browser tabs or multiple instances of the browser running, etc.
Q. Where is the made?
A. Berlin, Germany
Q. Are additional lenses available like in TV40 or RSE camera?
A. No, you must choose the FOV that you need at time of order/
Q. Can I have the FOV changed in service?
A. No.
Q. What is the focus distance range?
A. 220mm or .7" to infinity
Q. What is the thermal sensitivity or NoiseEquivalentTempertureDifference?
A. 120mL at 60z and 80mK at 30HZ with frame averaging.
Q. What is the accuracy of the TV30?
A. ± 2°C (4°F) or ± 2% of reading (whichever is greater)
Q. What is recommended calibration interval to ensure the above accuracy spec'?
A. Annually
Q. What is the temperature coefficient and what does it mean?
A. This is an allowed deviation that to be added on top of accuracy specification for every 1 K ambient temperature
delta from 25°C (73°F). For example, if the ambient temperature is 35°C (10°C above) the accuracy specification becomes +/- 2°C or 2% of reading + 2°C (10 x 0.2)
Q. Is it possible to change the frame rate of a 60Hz camera?
Yes. Under "Camera" menu then the "Configuration" option as shown below.
