Please contact the Techsupport Team if you have a camera with firmware before 1.0.38
Create ticket Link
Please download attached video file detailing firmware update procedure via the standard web interface.
Special notes:
Latest official firmware is published here Link
It is not necessary to power cycle the camera after the update.
The video was cropped during the "Please Wait, Applying update. DO NOT POWER OFF CAMERA..." section to reduce the video time.
When you reduce the web browser window size, you will not see a horizontal scroll bar. This is expected.
Scroll down, as the information that would have presented on the right hand side (with a larger window) is now presented underneath - therefore only a vertical scroll bar is needed.
The web browser will refresh as the camera reboots and then will present the login page.
At this point, please wait until the rear LED is green non-blinking before attempting a login - this can take more than 12 minutes......
If no login page appears after 15 minutes please refresh/reload the web page (F5)
Please be patient
