Service Level Agreement

We can provide ad-hoc ands scheduled remote desktop support for our products (subject to support staff availability). 

Generally, The FPI Technical Support team are able to respond quickly (within a few hours) and will be able to provide ad-hoc support for up to 30 minutes.  There may be delays to initiate a connection depending on the size of the support queue.

For longer periods it may be necessary to make a booking, or if a particular issue is complex and needs additional time, it may be necessary to schedule additional sessions.

Please note that there may be a cost for support sessions other than for ad-hoc troubleshooting or product guidance, for example full system "start-ups" or complete software reinstallations and configuration.

Click to Create Support Ticket

TeamViewer Quick Support Session Code

Please use the  attachment at the bottom of the page use the link directly below:

TeamViewer Quick Support by Session Code

This connection will appear in our service que. Please not that we do not continuously monitor the que and will likely need to be contacted separately for a fast response.

TeamViewer Quick Support by ID and Password

You can also use the Teamviewer Quicksupport module downloadable from here:

TeamViewer Quick Support (ID and Password)

The program will run (no installation required):

Please contact us and supply these credentials and we will be able to connect. This connection will not appear in our standard que. The advantage of this is the Your ID remains the same on the pc it is being used on.