<div class="control-group ticket_section"> <label class=" required control-label cf_please_select_request_type_476515-label " for="helpdesk_ticket_cf_please_select_request_type_476515">Please select request type:</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_please_select_request_type_476515" name="helpdesk_ticket[custom_field][cf_please_select_request_type_476515]"><option value="">...</option> <option value="Bug Fixing" data-id="19000400587">Bug Fixing</option> <option value="Improvement Proposal" data-id="19000400588">Improvement Proposal</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_ecr_category_476515-label " for="helpdesk_ticket_cf_ecr_category_476515">Please choose category:</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_ecr_category_476515_19000400561" name="helpdesk_ticket[custom_field][cf_ecr_category_476515]"><option value="">...</option> <option value="Hardware (Device/Accessory)">Hardware (Device/Accessory)</option> <option value="Firmware">Firmware</option> <option value="Software">Software</option> <option value="Internal: QML, Process or Manufacturing&amp;Test equipment">Internal: QML, Process or Manufacturing&Test equipment</option> <option value="Other (please specify)">Other (please specify)</option></select><div class="level_2"><label class="required">Please choose related product line:</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_line_476515_19000400561" name="helpdesk_ticket[custom_field][cf_product_line_476515]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Please choose item type:</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_item_type_476515_19000400561" name="helpdesk_ticket[custom_field][cf_item_type_476515]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_ecr_category_476515_19000400561').nested_select_tag({"data_tree":[["Hardware (Device/Accessory)","Hardware (Device/Accessory)",[["ENDURANCE series","ENDURANCE series",[["ENDURANCE Integrated sensor","ENDURANCE Integrated sensor"],["ENDURANCE Fiber-optical","ENDURANCE Fiber-optical"],["ENDURANCE Accessories","ENDURANCE Accessories"],["Other (please specify)","Other (please specify)"]]],["THERMALERT 4.0 series","THERMALERT 4.0 series",[["THERMALERT 4.0 Sensor","THERMALERT 4.0 Sensor"],["THERMALERT 4.0 Accessories","THERMALERT 4.0 Accessories"],["Other (please specify)","Other (please specify)"]]],["MP150 series","MP150 series",[["MP150 Scanner","MP150 Scanner"],["MP150 Accessories","MP150 Accessories"],["Other (please specify)","Other (please specify)"]]],["Mi3 series","Mi3 series",[["Mi3 Device (Sensor Head/Comm Box)","Mi3 Device (Sensor Head/Comm Box)"],["Mi3 Accessories","Mi3 Accessories"],["Other (please specify)","Other (please specify)"]]],["Other (please specify)","Other (please specify)",[]]]],["Firmware","Firmware",[["ENDURANCE series","ENDURANCE series",[]],["THERMALERT 4.0 series","THERMALERT 4.0 series",[]],["MP150 series","MP150 series",[]],["Mi3 series","Mi3 series",[]],["Other","Other",[]]]],["Software","Software",[["DataTemp Multidrop Software","DataTemp Multidrop Software",[]],["Scanner&Scanner System Software","Scanner&Scanner System Software",[]],["Datapaq Software","Datapaq Software",[]],["Other","Other",[]]]],["Internal: QML, Process or Manufacturing&Test equipment","Internal: QML, Process or Manufacturing&Test equipment",[["ENDURANCE series","ENDURANCE series",[["ENDURANCE Integrated sensor","ENDURANCE Integrated sensor"],["ENDURANCE Fiber-optical","ENDURANCE Fiber-optical"],["ENDURANCE Accessories","ENDURANCE Accessories"],["Other (please specify)","Other (please specify)"]]],["THERMALERT 4.0 series","THERMALERT 4.0 series",[["THERMALERT 4.0 Sensor","THERMALERT 4.0 Sensor"],["THERMALERT 4.0 Accessories","THERMALERT 4.0 Accessories"],["Other (please specify)","Other (please specify)"]]],["MP150 series","MP150 series",[["MP150 Scanner","MP150 Scanner"],["MP150 Accessories","MP150 Accessories"],["Other (please specify)","Other (please specify)"]]],["Mi3 series","Mi3 series",[["Mi3 Device (Sensor Head/Comm Box)","Mi3 Device (Sensor Head/Comm Box)"],["Mi3 Accessories","Mi3 Accessories"],["Other (please specify)","Other (please specify)"]]],["DATAPAQ Profiling Equipment","DATAPAQ Profiling Equipment",[["Datapaq Loggers","Datapaq Loggers"],["Datapaq Thermal Barriers","Datapaq Thermal Barriers"]]],["Other (please specify)","Other (please specify)",[]]]],["Other (please specify)","Other (please specify)",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000400561","subcategory_id":"helpdesk_ticket_custom_field_cf_product_line_476515_19000400561","item_id":"helpdesk_ticket_custom_field_cf_item_type_476515_19000400561"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_modelname_476515-label " for="helpdesk_ticket_cf_modelname_476515">Please specify Model/Name/Other:</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_modelname_476515" name="helpdesk_ticket[custom_field][cf_modelname_476515]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_firmware_version_if_applicable_476515-label " for="helpdesk_ticket_cf_firmware_version_if_applicable_476515">Please specify Firmware Version (if applicable):</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_firmware_version_if_applicable_476515" name="helpdesk_ticket[custom_field][cf_firmware_version_if_applicable_476515]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_problem_descriptionreason_for_change_request_476515-label " for="helpdesk_ticket_cf_problem_descriptionreason_for_change_request_476515">Reason for Change Request:</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_problem_descriptionreason_for_change_request_476515" name="helpdesk_ticket[custom_field][cf_problem_descriptionreason_for_change_request_476515]" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_solution_proposal_476515-label " for="helpdesk_ticket_cf_solution_proposal_476515">Solution Proposal:</label> <div class="controls "> <textarea class=" paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_solution_proposal_476515" name="helpdesk_ticket[custom_field][cf_solution_proposal_476515]" rows="6"> </textarea> </div> </div>